Digital access only

Service Delivery Policy

How SiteLog delivers access to our cloud-based service. We do not sell or ship physical products.

Last updated: July 22, 2026

SiteLog is a cloud-based Software-as-a-Service (SaaS) platform. We provide digital access only. We do not sell, package, or ship physical goods. This Service Delivery Policy explains how and when you receive access to the Service after signup or payment.

1. Nature of the Product

SiteLog is a digital construction management platform delivered entirely online. There is no physical inventory, no courier, and no shipping address required.

  • Product type: Software subscription / digital service
  • Delivery method: Instant online account access
  • Physical shipping: Not applicable

2. When Access Is Delivered

Access to SiteLog is granted immediately (or as soon as payment is confirmed for paid plans):

  • Free trial / signup: After you create an account and verify your email, you can sign in and use the Service right away.
  • Paid subscription: Premium plan features are enabled as soon as our payment provider confirms a successful payment.
  • Plan upgrade: Upgraded features are available immediately after payment confirmation.

3. How You Access the Service

  • Web application: Sign in at sitelog login using any modern browser.
  • Account credentials: You access the Service with the email and password (or other login method) you registered with.
  • Mobile: When a mobile app is available, it will be offered via the App Store and/or Google Play; account access remains digital.

4. Delivery Confirmation

After a successful subscription or plan change, you will receive a confirmation email at your registered address with plan details and access instructions. That email is your delivery confirmation for the digital service.

5. Service Availability

SiteLog is intended to be available 24/7, subject to scheduled maintenance and unforeseen technical issues. We aim for high uptime and will notify users in advance of planned downtime when reasonably possible.

6. Issues Receiving Access

If you paid for a plan but cannot access the Service, contact us as soon as possible:

We will work to restore access as quickly as possible, typically within one business day.

7. Related Policies

Questions about this policy?

Our team is happy to clarify anything—reach out anytime.

Contact us