Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms under which you may cancel your SiteLog subscription and request a refund. We strive to be fair and transparent in all our billing practices.

1. Free Trial

SiteLog offers a free trial period for new users. During the trial, you can explore all features of the Service at no cost. You will not be charged unless you explicitly subscribe to a paid plan after the trial ends.

2. Subscription Cancellation

• You may cancel your subscription at any time from your account settings.
• Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent periods.
• After cancellation takes effect, your account will be downgraded to a free tier (if available) or deactivated. Your data will be retained for 30 days, after which it may be permanently deleted.

3. Refund Policy

Monthly Subscriptions

Monthly subscriptions are non-refundable once the billing cycle has started. If you cancel during a billing period, you will continue to have access to the Service for the remainder of that period, but no partial refund will be issued.

Annual Subscriptions

If you cancel an annual subscription within 14 days of the initial purchase or renewal, you may request a full refund. After 14 days, annual subscriptions are non-refundable, but you will retain access for the remainder of the annual billing period.

Exceptions

We may issue refunds at our discretion in the following cases:

• You were charged due to a billing error or technical issue on our end.
• The Service experienced significant downtime or was unavailable for an extended period.
• You were double-charged for the same subscription period.

4. How to Request a Refund

To request a refund, please contact our support team with the following details:

• Your registered email address.
• The reason for your refund request.
• Your subscription plan and payment date.

Refund requests can be sent to support@sitelog.app. We will review your request and respond within 5–7 business days.

5. Refund Processing

Approved refunds will be processed to your original payment method within 7–10 business days. The exact timeline may vary depending on your bank or payment provider.

6. Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions about refunds or cancellations, please reach out:

• Email: support@sitelog.app
• Website: sitelog.app/contact